Customer Solutions Specialist

Accurate Lock and Hardware is looking for someone to join our customer solutions team. In this role, you will communicate with customers via phone and email, help determine their requirements, process purchase orders, provide quotations, check on order status and expedite orders. You will be part of a team that provides customer service and support for a wide array of products to a network of showroom and contract hardware distributors, OEM accounts, architects, designers and specifiers. No industry experience necessary, diverse background are welcome.

Key Responsibilities

–  Be knowledgeable about our product offering

–  Field general phone calls regarding product inquiries, order status, technical support, quotation requests etc.

–  Provide quotations with price and lead times

–  Interact with customer base via email

–  Emphasize and highlight our product features

–  Answer questions about our products

–  Apply product features to the customer applications

–  Collaborate with colleagues on many levels

–  Provide general technical support where applicable

–  Help customer troubleshoot our products


– Positive attitude, especially when interacting with other customers

– Ability to multi-task and work on multiple projects at a time

– Attention to detail, problem solving and communication skills

– Solution-based mindset

– Aptitude for simple math including fractions and decimals

This is a Full Time Position, On Site at our facilities in Stamford, CT.

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At Accurate, we believe if you can dream it we can make it.

As the leading manufacturer of locks and custom and bespoke architectural hardware, we solve problems every day for some of the most important doors in the world. Ideal team members will be self-starters who embrace the opportunity to be part of a fast-paced, growing business that fuses modern day technology with old-world craftsmanship to offer luxury hardware products. Recognized as one of 2020 CT Top Workplaces, we offer competitive compensation based on experience, full health/dental/vision benefits, 401K, profit sharing plan, professional development, and more.